Return Policy
Return Policy
At Mumma Lobby, we want you to shop with confidence. If you receive a damaged, defective, incorrect, or eligible product, we are here to help.
Eligibility for Returns
You may request a return if:
• You received a damaged or defective product.
• You received the wrong product, size, color, or variant.
• The product received is significantly different from the product description.
Return requests must be submitted within 7 days of delivery.
For hygiene and safety reasons, certain personal-care, baby-care, feeding, maternity, nursing, or other intimate-use products may not be eligible for return once opened or used.
Conditions for Return
To be eligible for a return:
• The product should be unused and in its original condition.
• Original packaging, tags, labels, and accessories should be retained where applicable.
• The product should not be damaged due to misuse, washing, alteration, or improper handling.
• You may be asked to provide clear photos or videos of the product and packaging to help us verify the issue.
Damaged or Incorrect Products
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and clear photos/videos of the product and packaging.
After verification, we may offer a replacement, refund, or another suitable resolution depending on the situation and product availability.
Non-Returnable Items
Products that have been used, washed, altered, damaged after delivery, or opened where hygiene and safety restrictions apply may not be eligible for return.
Return Process
To request a return, contact our customer support team with:
• Order number
• Customer name
• Reason for return
• Photos/videos of the product, if applicable
Our team will review your request and provide the next steps.
Refunds
Once an approved return is received and inspected, we will notify you about the outcome.
If a refund is approved, the refund will be processed through the applicable payment method or according to the payment and order circumstances.
Return Shipping
If the return is due to a damaged, defective, or incorrect product, Mumma Lobby will determine the appropriate resolution for the return.
For other return requests, return shipping may be the customer's responsibility, subject to product eligibility.
Non-Returnable Products
For hygiene, safety, and product-quality reasons, the following products are not eligible for return or exchange once delivered/opened/used, except in cases where the product is damaged, defective, or the wrong product was sent:
- Baby Feeding Products – feeding bottles, nipples, feeders, breast pumps and related accessories.
- Personal Care & Hygiene Products – products intended for personal or intimate use.
- Nursing & Maternity Accessories – nursing pads and other hygiene-sensitive nursing accessories.
- Undergarments & Intimate Wear – underwear and other intimate clothing.
- Opened or Used Products – any product that has been opened, used, washed, worn, altered, or damaged after delivery.
- Personalized or Customized Products – products made or customized specifically according to the customer's requirements.
- Clearance / Final Sale Products – products clearly marked as "Final Sale" or "Non-Returnable" on the product page.
Important: If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery with your order number and clear photos/videos. We will review the issue and provide an appropriate resolution.
Important Note
Please do not send any product back without contacting our customer support team first. Returns sent without prior approval may not be accepted.
We reserve the right to refuse a return that does not meet the conditions mentioned above.
Need Help?
For return-related questions, please contact us through our Contact Us page.
Mumma Lobby
For Every Mom, In Every Moment.